ABOUT ME

Results-driven and innovative IT Consultant with over four years of hands-on experience in IT infrastructure, systems analysis, and cloud solutions across diverse industries. Proven track record of driving operational efficiency through server migrations, network redesigns, and cloud adoption strategies. Skilled in Microsoft Azure, firewall transitions, and automation for system optimization. Adept at working with C-level executives and cross-functional teams to deliver secure, scalable, and cost-effective solutions. Committed to continuous learning and process improvement, with a strong focus on business alignment, security, and performance. 🚀

Skills

A blend of infrastructure, cloud, and support expertise developed across enterprise and retail environments.

  • Infrastructure & Systems
    • Windows 10/11, macOS, Linux (Ubuntu, CentOS), Windows Server 2016–2022
  • Cloud & Virtualization
    • Microsoft Azure, AWS, GCP, VMware, Hyper-V, IaaS, PaaS
  • Networking
    • VLANs, Subnetting, OSPF, BGP, TCP/IP, DNS, DHCP, VPNs, SD-WAN
  • Identity & Access Management
    • Active Directory, Azure AD, Okta, IAM, SSO
  • Security
    • Fortinet, WatchGuard, Check Point Firewalls, MFA, SSL/TLS, DLP, IDS
  • Monitoring
    • SolarWinds, Zabbix, Grafana, N-able
  • Tools & Platforms
    • JIRA, ServiceNow, Trello, Asana, Monday.com
  • Documentation and Version Control
    • IT Glue, Confluence, Git, GitHub, GitLab, MS Office

Education

Diploma in Computer Networking - Centennial College

April 2021

Azure Fundamentals AZ-900

December 2023

Apple Certified IT Professional

July 2024

WatchGuard Certified Network Professional

December 2024

Azure Administrator

May 2025

Work

F12.net

IT Consultant • May 2025 - Present

  • Onboarded major clients to F12 services, delivering customized IT roadmaps that reduced infrastructure overhead by 30% and improved performance.
  • Led on-prem to Azure cloud migrations, increasing availability by 35% and reducing hardware-related costs by 20% across multiple client environments.
  • Deployed Azure Virtual Desktop (AVD) and Azure networking solutions, enabling secure hybrid access while cutting VPN-related support tickets by 40%.
  • Migrated organizations from Google Workspace to Microsoft 365, ensuring zero data loss, improving collaboration by 25%, and consolidating licensing costs for an average 15% savings.
  • Identified and removed redundant IT systems, reducing total infrastructure costs by 18% through optimization and vendor consolidation.
  • Acted as a trusted advisor to C-level stakeholders, aligning IT infrastructure with business continuity, compliance, and growth goals.

F12.net

IT Infrastructure Analyst • September 2024 - May 2025

  • Delivered infrastructure projects for clients across legal, manufacturing, and finance sectors, including firewall transitions, server deployments, and network refreshes.
  • Executed project delivery 20% ahead of schedule and 15% under budget through tight resource planning and clear client communication.
  • Supported infrastructure lifecycle management, including upgrades and replacements that enhanced security posture and reduced incident frequency by 28%.
  • Served as escalation point for 15–20 critical weekly support issues, maintaining a 95% first-contact resolution rate.
  • Provided white-glove support to executive users, resolving high-priority incidents with minimal disruption to operations.
  • Created comprehensive post-project documentation and trained service desk staff to ensure smooth operational handoff.

F12.net

System Analyst • October 2021 - September 2024

  • Implemented and managed entire client infrastructure single handedly.
  • Effectively presented organizational data to security auditors, preparing detailed reports to communicate potential vulnerabilities and contribute to overall resilience enhancement.
  • Monitor systems to ensure optimal performance and troubleshoot technical issues as needed.
  • Assist in planning, implementing, and tracking specific short-term technology projects.
  • Create and maintain project documentation, including project plans, timelines, and status reports.
  • Test and evaluate new technology and make recommendations for improvement or adoption to significant stake holders.
  • Spearheaded the implementation of an automated email signature project for clients, harnessing advanced third-party software. This strategic initiative mitigated human error, streamlined user onboarding, and markedly enhanced operational efficiency.
  • Cultivated strong relationships while providing elevated technical support to C-level executives, offering white-glove service with a focus on precision and professionalism.

Fillware Technologies

IT Team Lead • November 2021 - October 2022

  • Effectively troubleshoot issues and develop long-term solutions.
  • Maintain, troubleshoot, and administer the use LANs, WAN, and main frame networks.
  • Configure computer networks, switches, routers, TCP/IP, firewalls, and network cablings.
  • Document and track hardware failure, installation, repair, and replacement.
  • Provide business systems, network, and internet support to users in response to identified difficulties.
  • Provided comprehensive training for new hires, ensuring smooth onboarding, and served as a mentor for team members, fostering skill development and cohesion within the team.

Canadas' Wonderland

IT Support Specialist • July 2021 - November 2021

  • First point of contact for help desk calls, tested, installed, managed, updated, supported, and troubleshoot user accounts, computers, hardware devices and Micros POS systems.
  • Used system management server remote tools to connect over 10 departments to users for more than 500 staff members.
  • Working with hardware of computer, changing hard disks (HDD to SSD), RAMs and other peripheral devices.
  • Resolved tickets that were logged into Canada’s Wonderland developed ticketing software known as FIMS, ensuring that they were resolved within SLAs.
  • Configuring and troubleshooting integrated and wireless debit machines.
  • Working with active directory Microsoft SharePoint to manage current users and doing on boarding of new users.
  • Interacted with end users to provide support regarding network related issues, connectivity with servers, PCs, Windows 7, 10, MacOS and other equipment on the LAN/ WAN.